How a Worldwide Insurance Company empowers its sales agents with AI when answering customers' questions.

4 500 avoided emails/calls in 2021
70% Automated Answers Rate by AI
4 questions asked per session

Since 2019, AXA Ireland has deployed an innovative sales assistant available. The regulations concerning vehicle insurance are different in Northern Ireland and Southern Ireland and are regularly changing. The commercial agents needed support during their customer meetings to answer these specific questions about regulations and become more efficient and responsive when facing customers. HAL is always there to respond immediately, allowing the agents to focus on the sales.

HAL has replaced a hotline, which required sales agents to suspend their call or meeting to get answers. The hotline was also overwhelmed with recurrent questions, resulting in discouraging waiting times. The support team was logically enthusiastic and committed to the HAL project. Quickly trained to manage Clevy OnDemand, they are now totally autonomous.

Intensely used by the agents, the solution today has a base of 700 knowledge. New use cases concerning other insurance products are being launched to expand the project perimeter. HAL is destined to become a versatile and unmissable collaborator for the sales team!

Main features of HAL:

Broad coverage of product regulations: 700 knowledge items divided into 12 categories
Rich content: fact sheets, regulatory texts, tables, additional legal documents — immediately downloadable
Welcome carousel to highlight the most used content from the start

Try it for free

In the insurance world, regulations are constantly evolving. We were looking for a way to help our sales teams answer any questions from customers during their sales meetings. With Clevy OnDemand, we have a simple and easily updatable tool available at all times, making it the ideal assistant for our sales staff.

John Grimes

Risk and Product Underwriting Manager

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Frequently Asked Questions

Still have questions? You can reach out to the team.

Is Clevy OnDemand for SME or Enterprise?

Clevy OnDemand can be used by SMEs and Enterprises alike, with adapted offers depending on size and needs. While Clevy as a software provider comes from the Enterprise world, we have made our mission to bring all companies, no matter their size or development stage, enterprise-grade solutions, on-demand, and now have a portfolio of customers ranging from 10 to more than 100k employees.

Is Clevy OnDemand industry specific?

Clevy OnDemand is useful for any kind of industry, from service-oriented industries like the finance sector to retail or industrial companies. Clevy OnDemand aims to help companies improve their HR processes and Employee Experience at scale. Our Self Service interfaces can be used on any device and are aimed at white and blue-collars alike.

I have less than 50 employees. Is Clevy OnDemand still useful for me?

If you believe you could improve the way you process your employee's requests, automate some of your HR workflows and simplify access to your Employee ecosystem, then Clevy OnDemand is most probably a good solution for you, regardless of the size of your company. Clevy OnDemand starts at 19€ per month for small companies; Try it out!