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Customer Story SNCF
Customer Stories

How the National Railway Network saved 2M€ of annual man-days in HR Support.

  • 96% user satisfaction
  • +20000 questions asked per month on average
  • 88% AI-automated answers

In 2018, SNCF started using Clevy OnDemand to create “RHD2” a genuine virtual collaborator that assists SNCF Réseaus 47000 employees with all their HR procedures, and answering automatically most of their 20000 questions every month.

 

RHD2s knowledge base contains 2500 answers divided into more than 15 categories. The Knowledge Base is managed by a team of experts whose work is highly praised by the organization: the 600 questions asked each day indicate the trust employees place in the tool. This usage has enabled significant savings for the SNCF, letting the company reassign its HR Resources to strategic projects and more added value tasks.

 

RHD2’s welcome message and applications bring relevant information down to the employees and provide direct access to SNCFs HR software. The collaboration between SNCF and Clevy OnDemand has been rewarded with two innovation awards, the Leaders in Human Capital and Digital HR Awards. The strategic use cases and the new functionalities in the pipeline confirm RHD2s vocation to foster innovation at SNCF.

 

RHD2’s main features:

  • 2500 knowledge items that provide a quick answer to employees recurring questions
  • +8 Integrated HRIS natively accessible as Clevy OnDemand’s Apps
  • Outstanding user satisfaction and usage rate
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We are committed to responding to our employees requests with agility and accuracy. Clevy OnDemand is able to process more than 500 internal client requests per day automatically and in a highly qualitative way. We are proud of our team of HR experts who ensured the success of this innovative project.

Jean-Yves ALLANET
Digital projects, SNCF
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Frequently Asked Questions

Still have questions? You can reach out to the team.
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Is Clevy OnDemand for SME or Enterprise?

Clevy OnDemand can be used by SMEs and Enterprises alike, with adapted offers depending on size and needs. While Clevy as a software provider comes from the Enterprise world, we have made our mission to bring all companies, no matter their size or development stage, enterprise-grade solutions, on-demand, and now have a portfolio of customers ranging from 10 to more than 100k employees.

Is Clevy OnDemand industry specific?

Clevy OnDemand is useful for any kind of industry, from service-oriented industries like the finance sector to retail or industrial companies. Clevy OnDemand aims to help companies improve their HR processes and Employee Experience at scale. Our Self Service interfaces can be used on any device and are aimed at white and blue-collars alike.

I have less than 50 employees. Is Clevy OnDemand still useful for me?

If you believe you could improve the way you process your employee's requests, automate some of your HR workflows and simplify access to your Employee ecosystem, then Clevy OnDemand is most probably a good solution for you, regardless of the size of your company. Clevy OnDemand starts at 19€ per month for small companies; Try it out!