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Employee Experience Landscape

The Employee Experience Landscape

A few words to explore the rise of the Employee Experience and how it's changing the way we work.

The Employee Experience (EX) landscape has become all the rage in 2022, and it's great news! At Clevy, we believe that the more people are talking about and thinking about Employee Experience, the better. Employees are now more connected than ever before, and they have access to a wealth of information that can help them make informed decisions about their careers.

This means that companies need to be able to demonstrate why their employees should stay with them or choose them over other options. Increasingly this means creating an environment where people feel valued, engaged, and listened to, which sometimes means rethinking the way we work together as a company and which tools we use to support it.

From Ticketing Software, HRIS, and HCM to Employee Experience Platforms.


Ticketing tools don't just do ticketing anymore (e.g. Zendesk, Service Now,...). Concurrently, HRIS and HCM are starting to offer requests and case management features to their customers, features that are actually very close to... ticketing!
They are all converging towards the same goal. Better serve their employees by focusing on the most important thing in the Employee Experience: Making sure every Employee that has a question or issue is being heard, helped, and supported in the best and quickest way possible.
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All that while leveraging interactions and data to ensure a delightful and personalized experience, unified and connected throughout the vast application ecosystem of the company.

What to consider while selecting an
Employee Experience Platform?

An Employee Experience Platform is a set of tools that allow organizations to understand their employees better, improve engagement, streamline workflows and gain competitive advantage by leveraging data from internal sources (e.g., HR systems) to better answer their requests and needs.

While looking for an Employee Experience Platform, companies should ask themselves a few questions:

  1. Is that software oriented towards solving the queries and issues of my employees?
  2. Does that software connects with the rest of my Application Ecosystem to:
  3. Unify my Employees' access to all my HR and internal applications
  4. Let me leverage those applications data to help support teams deliver contextualized support to employees
  5. Does that software let me engage with my employees at scale? (surveys and forms are a good way to take the pulse of employees and get structured data and feedback)
  6. Is that software easy to use by my Support functions and user-friendly? (disengaged support teams will have a dreadful impact on your Employee Experience)
  7. Is it Automation-based and Intelligent to help me prioritize tasks and save time on more value-added interactions with my employees?

If all of those answers are YES, then the solution should be considered, provided two other variables to take into consideration: the price, and the time-to-value.
Is that solution flexible in pricing, and adapting to my size and need?
And how long will it take before I can get actual value out of it in my organization?

Most Employee Experience Platforms today have a free trial, it's a great way to check their value before actually making an investment!

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Try Clevy's OnDemand for free today, our Automation-based Employee Experience Platform, or compare different software providers!

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Conclusion

The rise of Employee Experience platforms has led to the evolution of how companies view their employees. While once companies were simply concerned with recruiting and retaining talent, now they are looking for ways to make sure that their employees are heard, supported, and engaged.

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Frequently Asked Questions

Still have questions? You can reach out to the team.
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What does Employee Experience mean?

At Clevy, we believe that investing in a good Employee Experience requires making sure your employees feel heard, supported, and engaged at all times. That's why our solution aims at helping our customers improve their EX at scale, helping them ensure all their Employee's Issues are solved timely, and in the best way possible.

What is an Employee Experience Platform?

An Employee Experience Platform is a set of tools that allow organizations to understand their employees better, improve engagement, streamline workflows and gain competitive advantage by leveraging data from internal sources (e.g., HR systems) to answer their requests and needs better. Here is an article on what to look at while selecting your Employee Experience Platform: https://blog.clevy.io/employee-experience-landscape/

Who is in charge of Employee Experience in companies?

Employee Experience is no longer the responsibility of only one person or function in the company.
As Josh Bersin says, "Employee Experience, is a company-wide initiative to help employees stay productive, healthy, engaged, and on track. It’s no longer an HR project. It is now an enterprise-wide strategy, often led by the CHRO in partnership with the CIO. And it deals with all the day to day issues employees face at work.
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At its core, EX is all about delivering an easy-to-use platform of tools that makes work productive. Today the EX strategy includes safe workplace protocols, office scheduling, employee learning, and of course all the other HR issues including pay, leave, wellbeing, and benefits.

You should define and design your Employee Experience, not just monitor it. The CEO should think about EX as one of the most important design issues in the company. Done well, the EX program drives employment brand, productivity, engagement, retention, and customer success."