Your employees deserve more than a Ticketing System.
a week per agent
3X faster
- Save time dealing with employee queries with AI powered suggestions, based on your previous answers.
- Use accurate and proven answers to common issues.
- Edit AI suggestions to personalize answers and adapt the content if needed.
- Fully automate routing requests to the right experts based on their skills and availability
- Let experts handle the work
- The system adapts to your organisation whether skill-based, topic based, or availability based
- Stay in control of your inbox, wherever requests may come from
- Quickly view all past interactions with employees to resolve issues more easily
- Easily assign a task and set reminders to never miss an important response.
- Set your companies response time objective easily.
- We help you keep track of time and alert you when time is up.
- Follow your support organisation performance easily in the analytics.
Discover how our customers Supercharge their Employee Experience with Clevy Automation Technology.
Applied to HR, an HR SLA is the Service Level Agreement between the HR support team and the employee. It’s a promise to an employee about how long it will take to answer their question, and it’s also a commitment and contract between the employee and the HR team not to expect more than the defined SLA. Your SLA is composed of different metrics, hereafter is a few examples.
- Time to first reply - which is when the problem is handled
- Time to last reply - when the issue is resolved
- And most important, the RTO (Response Time Objective)
- The maximum time your employees should expect a response from the HR Support Service.Clevy OnDemand lets you set and track your SLA easily to make sure your Internal Service Quality is optimized. If you want to read more about HR SLA, here is a blog article on the topic:
https://blog.clevy.io/what-is-an-hr-sla-and-why-should-you-be-open-about-it-in-your-company/
Yes. As a matter of fact, most of Clevy OnDemand features rely on Artificial Intelligence algorithms that have been developed in-house by Clevy and trained on millions of data for the past five years. Some of those features include EVA (the Employee Virtual Assistant) ability to process natural language, AI-suggested answers that help agents process tickets faster, and AI-powered search in the Portal to help employees find more efficiently articles, forms, or Apps...
Clevy OnDemand offers different options for routing. Round-Robin routing will make sure tickets are automatically assigned to an available HR agent and will make sure the workload is balanced across your team, while skill-based routing will associate tickets to your agents based on the topic of the issue and your agents expertise and skilled.
Absolutely! We know that most of the companies out there are still mostly dealing with HR requests the good old fashion way, with a generic mailbox (often in the shape of HR@company.xyz, or something similar). With Clevy OnDemand, you can automatically route that mailbox to your smart Clevy Inbox to process all requests in one place.