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Customer Story Bridor
Customer Stories

How a manufacturing company provides real 24/7 HR support to factory employees on-site.

  • 820 exchanges with HR Bot in the first two months
  • 87% Automated Answers by AI
  • 4.5 questions asked per user on average

Clevy OnDemand was launched to simplify access to HR information, for a mainly blue-collar population.

 

While companies have been investing a lot in HR software for their white-collar employees, it has always been more difficult to reach other employees working for instance in plants or in mobility.

 

To face that challenge, Bridor, the world leader in industrial bakery-pastry, invested in Clevy OnDemand to simplify access to HR information for all their employees. Bridor installed interactive physical terminals in two factories, and deployed EVA, Clevy OnDemand Virtual Assistant on the terminals. These terminals allow employees to obtain information spontaneously, 24/7, even outside the opening hours of the HR department.

 

Clevy OnDemand Virtual Assistant also offers guided onboarding to help employees explore specific questions in the tools knowledge base. Quick access to video tutorials, HR contacts, and suggested frequently asked questions are seen as very convenient capabilities by the factory workers.

 

HR Bot main features:

  • Broad coverage of HR topics: 466 knowledge items and 9436 variations
  • 100% accuracy rate to ensure accessible and valuable information
  • Satisfaction: 95% of users are satisfied
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Promoting HR information actively where it is needed the most helps us to avoid many recurrent questions. We are very pleased that we could quickly set up Clevy OnDemand in our factories to provide HR support for everybody, even those working at night. The results are excellent.

Anne Bastard-Blanc
Innovation Projects, Bridor
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Frequently Asked Questions

Still have questions? You can reach out to the team.
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Is Clevy OnDemand for SME or Enterprise?

Clevy OnDemand can be used by SMEs and Enterprises alike, with adapted offers depending on size and needs. While Clevy as a software provider comes from the Enterprise world, we have made our mission to bring all companies, no matter their size or development stage, enterprise-grade solutions, on-demand, and now have a portfolio of customers ranging from 10 to more than 100k employees.

Is Clevy OnDemand industry specific?

Clevy OnDemand is useful for any kind of industry, from service-oriented industries like the finance sector to retail or industrial companies. Clevy OnDemand aims to help companies improve their HR processes and Employee Experience at scale. Our Self Service interfaces can be used on any device and are aimed at white and blue-collars alike.

I have less than 50 employees. Is Clevy OnDemand still useful for me?

If you believe you could improve the way you process your employee's requests, automate some of your HR workflows and simplify access to your Employee ecosystem, then Clevy OnDemand is most probably a good solution for you, regardless of the size of your company. Clevy OnDemand starts at 19€ per month for small companies; Try it out!