Adele and Cybele: How the Ministry of Education offered enriched guidance to an international audience.

• 208 000 yearly questions asked to Cybele
• 72% Automated Answers Rate by AI
• 25 000 yearly questions asked to Adele
• 65% Automated Answers Rate by AI

Available on the national website for international students, Cybele handles a massive number of daily questions. To reach the high-performance rate of 72%, Clevy carried out preparative work collecting and processing recurring questions from an email base. The result aligns with the objectives and allows us to offer a quality service to end-users. Information on file processing and diploma recognition are thus accessible to a wide range of users.

With a significant knowledge base concerning many countries, the Adele platform is also a powerful public tool for accessing information about language assistant professions.

To assist candidates in completing their applications, Adele must provide a rapid and precise answer to avoid searching for information on the entire website. Like Cybele, Adele allows administrators to save a considerable amount of time: the questions taken care of by Clevy OnDemand are entirely automated.

Main features of Cybele and Adele:

• Extended coverage of previous user questions to cover all enquiries about countries, qualifications and job opportunities
• High accuracy rate to ensure accessible and valuable information