How a Major Insurance Group reduced its HR Support Requests by 90% in a few weeks.

+15200 questions asked in 2022
87% AI-automated answers
96% monthly active users

Around 1900 employees got access to AVA (Clevy OnDemand AI-powered Virtual Agent) once it was launched in the company.AVA is a tool that regroups knowledge from 7 HR sub-divisions, enabling it to cover an exhaustive range of HR subjects such as Training, Career, and Administrative.

AVA is natively integrated with two of Groupamas most used HR Information Systems: the PeopleDoc digital safe solution and the Horoquartz time management software. AVA thus provides employees with a rich and connected conversational experience which gives quick access to HR information in self-service.

Two major communication campaigns fostered the adoption process to the point that AVA has become part of the employees habits. According to 600 answers to an integrated feedback form, 95% of end users are delighted with AVAs support.

AVAs main features:

Connection to Horoquartz: Access to Leave Balance
PeopleDoc connection: Automated support to activate and access the digital safe solution
Easy-to-use backoffice platform for HR agents: only a few minutes per week are needed to manage and update the tools 622 knowledge items

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AVA is now part of the companys day-to-day life and is always available for our employees. Thanks to AVA, we have gone from 2 hours daily on the phone to a few minutes a week to answer recurring HR questions.

Sarah Bachouchi

HR Projects, Groupama Occitanie

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Frequently Asked Questions

Still have questions? You can reach out to the team.

Is Clevy OnDemand for SME or Enterprise?

Clevy OnDemand can be used by SMEs and Enterprises alike, with adapted offers depending on size and needs. While Clevy as a software provider comes from the Enterprise world, we have made our mission to bring all companies, no matter their size or development stage, enterprise-grade solutions, on-demand, and now have a portfolio of customers ranging from 10 to more than 100k employees.

Is Clevy OnDemand industry specific?

Clevy OnDemand is useful for any kind of industry, from service-oriented industries like the finance sector to retail or industrial companies. Clevy OnDemand aims to help companies improve their HR processes and Employee Experience at scale. Our Self Service interfaces can be used on any device and are aimed at white and blue-collars alike.

I have less than 50 employees. Is Clevy OnDemand still useful for me?

If you believe you could improve the way you process your employee's requests, automate some of your HR workflows and simplify access to your Employee ecosystem, then Clevy OnDemand is most probably a good solution for you, regardless of the size of your company. Clevy OnDemand starts at 19€ per month for small companies; Try it out!