How one unique HR agent working for a French metropolis successfully supports 3000+ employees everyday

390 users per month on average
75% AI Automated Rate
99% Accuracy Rate

When Orleans (a middle-sized city in France) grew in 2017, its HR teams were suddenly overwhelmed with the additional workload. Implementing Clevy OnDemands Virtual Agent (ORH) was necessary to assist the HR team, who faced a significant increase in questions. Since its launch, ORH has been a major project aligned with the new HR information systems.

ver the past five years, ORH has evolved to offer additional services to employees. It has implemented functionalities like the welcome carousel, specific modules to automate processes, and connected applications to HR information systems. Orleans became the first client to implement this kind of feature.

During this evolution process, Clevy trained ORH administrators in CSML technology, a programming language that allowed the team to be autonomous when creating new conversational experiences. They are now self-sufficient in creating enhanced conversation flows and developing specific features for ORH.

O’RH’s main features:

Native connection to PeopleDoc by UKG (Digital Safe Box and People Ask)
Native connection to Foederis (professional interviews)
Native connection to Incovar (time management)

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I think it would have been nearly impossible to transition into our new structure without the help of Clevy. Since the city expansion, we began to receive ten times more questions than we used to. Thanks to Clevy OnDemand, we can now handle this new workload.

Karine Thilloux

Digital projects, Orleans Metropolitan area

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Frequently Asked Questions

Still have questions? You can reach out to the team.

Is Clevy OnDemand for SME or Enterprise?

Clevy OnDemand can be used by SMEs and Enterprises alike, with adapted offers depending on size and needs. While Clevy as a software provider comes from the Enterprise world, we have made our mission to bring all companies, no matter their size or development stage, enterprise-grade solutions, on-demand, and now have a portfolio of customers ranging from 10 to more than 100k employees.

Is Clevy OnDemand industry specific?

Clevy OnDemand is useful for any kind of industry, from service-oriented industries like the finance sector to retail or industrial companies. Clevy OnDemand aims to help companies improve their HR processes and Employee Experience at scale. Our Self Service interfaces can be used on any device and are aimed at white and blue-collars alike.

I have less than 50 employees. Is Clevy OnDemand still useful for me?

If you believe you could improve the way you process your employee's requests, automate some of your HR workflows and simplify access to your Employee ecosystem, then Clevy OnDemand is most probably a good solution for you, regardless of the size of your company. Clevy OnDemand starts at 19€ per month for small companies; Try it out!