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Customer Story Upperside
Customer Stories

How an Industrial Business Conglomerate leverages AI without technical skill to automate their HR Support.

  • 572 avoided emails over a 2 months period
  • 94% AI-automated answers
  • 4.2 questions asked per employee per month on average

 

The Human Resources department spent a couple of weeks creating and training "Charly" without writing a single line of code, thanks to Clevy OnDemand. As a result, Uppersides employees now have access to precise and contextualized answers. The outcome exceeds expectations: the tools performance rate is 94%.

 

Clevy OnDemand is fully integrated with Upperside’s HRIS ecosystem and, for instance, lets employees request PTO directly in their Virtual Assistant through a direct connection to the HRIS Lucca.

 

Easy to use for HR teams and employees, the project reached its objectives and allowed the HR department to become more efficient and spend more time on things that matter, such as talent development.

 

CHARLYs main features:

  • Connection to the Lucca HRIS to automate PTO requests
  • 100% accuracy rate, meaning employees always trust the answers they receiveExtended coverage of HR questions: 271 questions and 3227 variations build up the tools knowledge base, 14 decision trees to offer profile-based answers
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Clevy OnDemand allows us to save considerable time by automating HR questions with AI. My team was able to set up the platform in a few weeks, and we now only spend about an hour per week processing basic questions. Automated processes are part of the HR modernization.

Anne-Sophie BESSON
HR Director, Upperside
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Frequently Asked Questions

Still have questions? You can reach out to the team.
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Is Clevy OnDemand for SME or Enterprise?

Clevy OnDemand can be used by SMEs and Enterprises alike, with adapted offers depending on size and needs. While Clevy as a software provider comes from the Enterprise world, we have made our mission to bring all companies, no matter their size or development stage, enterprise-grade solutions, on-demand, and now have a portfolio of customers ranging from 10 to more than 100k employees.

Is Clevy OnDemand industry specific?

Clevy OnDemand is useful for any kind of industry, from service-oriented industries like the finance sector to retail or industrial companies. Clevy OnDemand aims to help companies improve their HR processes and Employee Experience at scale. Our Self Service interfaces can be used on any device and are aimed at white and blue-collars alike.

I have less than 50 employees. Is Clevy OnDemand still useful for me?

If you believe you could improve the way you process your employee's requests, automate some of your HR workflows and simplify access to your Employee ecosystem, then Clevy OnDemand is most probably a good solution for you, regardless of the size of your company. Clevy OnDemand starts at 19€ per month for small companies; Try it out!