Support
Request Management
Unified Inbox
All your employees' queries accessible in one Inbox, with assignation to different agents
Response Time Management (SLA)
Set and track the time queries stay in your inbox, and get alerted before they exceed the SLA time your set (3 days or custom)
Agent-Side Knowledge Base
After processing queries, agents can create some Articles directly from the answer they just gave to a question (after editing in to anonymize the Articles)
Number of Articles
Number of Articles that can be saved in Knowledge Base
AI-Powered Suggestions
As an agent, when you answer a ticket, our AI will suggest you drafted answers based on the tickets you have already answered to, and saved in your knowledge base
Skill-Based Ticketing
Associate Agents with issue categories (tags) like “Legal“, “Time Management“... and automatically route them the corresponding tickets
Ticketing Channel
Edit your ticketing form (the main information you always need from your employees when they create a request) and let employees create/send a ticket by email, or via other communication channels.
Email, Web (URL or embedded), Slack
Email, Web, Microsoft Teams, Slack, Workplace
Email, Web, Microsoft Teams, Slack, Workplace
Any communication channel
Knowledge Base Language
You can create your knowledge base in those different languages.
English, French, German, Italian, Spanish, Dutch
Collaboration Mode on a Ticket
As an agent, lets you create note or ping other agents so that they can help you answer to a ticket you don't have the answer to
Manage tickets in batches
Perform actions on multiple tickets at once, from assigning tags to sending bulk answers
Employee Context Enrichment
Integrate your inbox with 3rd party software to get additional context on employees while answering to them (e.g., the contract start date, their status, their training programs...)
AI-Powered Triage / Routing
Most of the tickets arrive in your inbox already tagged with a category, as the end-user will have chosen a category creating them. But some (like emails) will not. With AI-powered triage, our AI will analyze the ticket's content to auto-assign it to the right category.
Empower
Employee Portal
AI-Powered Employee Portal
A web interface where your employees can access all your company knowledge, your forms and 3rd party Apps
NLP Search and Autocomplete
When an employee starts asking a question in the portal, our AI autocompletes the question based on your Knowledge Based and the questions asked by other users
3rd Party Apps in Portal
Give access to all your internal software in one place
Automated Translation
When an employee asks a question in a different language than your knowledge base, we will detect which language they are using, and give them an automatic answer translated in the language they used.
Customizable Branding
Remove the Clevy OnDemand logo from all our Employee Facing Interfaces (Portal, Employee Virtual Assistant)
Custom Domain Name
Host the Employee Portal under your own domain name for a more streamlined employee experience
Employee Virtual Assistant (EVA)
Virtual Agent (EVA - Employee Virtual Assistant)
EVA is an AI Powered Virtual Agent. It is an NLP-Based and Action-Based Chatbot, meaning it can both automatically answer questions, understand the context and adapt to the user and connect to 3rd party software to perform an action when needed (e.g., “I'd like to take some leave from X to Y“ will generate a leave request on your leave) management system
Forms in EVA
The forms you build in our No-Code Builder can be made accessible in a natural and conversational way in EVA. It is like talking with your form. Try it out, it's impressive!
Apps in EVA
All 3rd Party Apps can be accessed in a conversational way in EVA, through Action-Based Intentions
Alternative Knowledge / Profile-Based Content
Based on some variable (which group an employee belongs to, or other individual information), create alternative answers to a same question.
Profile-Based (through Active Directory)
Automated Translation
When an employee asks a question in a different language than your knowledge base, we will detect which language they are using, and give them an automatic answer translated in the language they used.
Customizable Branding
Remove the Clevy OnDemand logo from all our Employee Facing Interfaces (Portal, Employee Virtual Assistant)
Multichannel Virtual Agent
Deploy your Virtual Agent on your different Communication Channels, natively.
Web, Embedded, MS Teams, Slack, Workplace
Multiple Virtual Agents
Create different instances of your Virtual Agent. Especially useful for big companies having various brands or subsidiaries.
Automate
Forms & Workflow Automation
No-Code Forms Builder
Build forms super easily with a no-code drag and drop form builder
Forms access
Collect better data and in a safer way sending your form to your employees. Make them accessible by sending them one by one with their unique url, or make them all accessible in your Employee Portal
URL, Employee Portal and Employee Virtual Assistant
URL, Employee Portal and Employee Virtual Assistant
Forms on Communication Channels
Conversational Forms is the future. Let your employees fill your forms natively in your internal communication channels.
Microsoft Teams, Slack, Workplace
Microsoft Teams, Slack, Workplace
Any communication channel
Surveys
Send Surveys to your employees to feel the pulse of your organization. As opposed to Forms that are individual, surveys are collective
Forms to Workflow
Integrate your form builder to automatically send your forms data to 3rd party software, and trigger workflow based on the form’s outputs (for instance, create a dedicated "Onboarding Form", and send the data automatically to your HRIS to populate your new employee's profile)
Forms API
For developers, access all your forms, metadata and more through our Forms API
3rd Party Forms Integration
Discover our native integration with 3rd Party Form Builders. Create forms in their interfaces, they'll be instantly accessible in your Clevy OnDemand Platform!
Document Generation
Discover our native integration with 3rd Party Document Generation Software. Create Document template in their interfaces, they'll be instantly accessible your Clevy OnDemand Platform
3rd Party Apps Integrations
Access to App Marketplace
3rd party software native Apps in the marketplace are split between Standard (free) and Premium (paying) depending on if the 3rd party API are freely accessible or not.
Apps available in Portal
All your 3rd party Apps easily accessible in the Employee Portal
Apps available in EVA
All your 3rd party Apps easily accessible in EVA, our Employee Virtual Assistant
Sandbox Environment to create Custom Apps
Access to a sandbox environment (CSML studio) and free documentation to create your Custom Apps.
Organization & Security
Google Sign-In
Connect to your Clevy OnDemand environment with Google Sign-In
Workspace
Number of Workspaces available in your Clevy OnDemand Organization.
Self-Service Help Center
Do you have a question for us? Having difficulties using a feature or a request for a feature? Ask us directly in the Clevy OnDemand platform and access our complete product knowledge center.
Advanced Account Administration
Differentiate permissions between Agent Managers and simple Agents.
SAML 2.0 SSO
Enforce SAML 2.0 authentication on all your Clevy OnDemand interfaces
Whitelisting
Reduce access to certain resources to selected users or end-users
Audit Log Access
We can provide Audit Logs in case of audit request
On-Premise Deployment
Ability to deploy Clevy OnDemand on any environment (private cloud or on-premise)
IP Range Restriction
Reduce access to Employee-facing interfaces (Employee Portal, EVA, Ticketing form) with IP range restriction
Services
Support
Support specialists are here to answer any question from installation to custom app development.
Dedicated Customer Success Manager
Your friendly CSM is just an email or phone call away!
Dedicated 90-day onboarding program
An experienced Clevy Onboarding Manager will work with you to ensure your platform is optimized for success, automation-ready and maximizes your employees' experience
SLA Contract
Premium Service Level Agreement for enterprise companies