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Customer Story MINARM - French Ministry of Defense
Customer Stories

How the Ministry of Defense deployed a 100% automated HR Support Software based on AI.

  • +3 200 emails avoided per semester
  • 76% Answers automated by the AI
  • 2 400 questions asked in the last 6 months

“Gedeon” (Clevy OnDemand AI Assistant) is the result of an innovative project within the French Ministry of Defense carried out by the General Secretary for Administration and the HR teams. This project aims to lighten the workload of HR departments by automating responses to recurring questions. Gedeon automatically processes 400 civilian agents requests per month.

 

Thanks to multiple workshops and beta-test sessions, Gedeon has an excellent performance rate. To increase its efficiency, the HR team decided to highlight the most common questions about Paid Time Off, training, and retirement in the welcome message.

 

Currently, the autonomy granted to employees through Gedeon is very significant since it is a tool that does not require additional work for HR teams.

 

Gedeon’s main features:

  • A welcome carousel that provides a rich and enjoyable conversational experience
  • Quick navigation applications
  • A satisfaction survey at the end of each interaction
  • A complete knowledge base: 500 knowledge items
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Given the multiple changes we have seen recently in the Ministry, our HR teams were overwhelmed with questions. Clevy OnDemand has helped us to reply automatically to those who were not getting answers.

Frédérique Caprez
Digital projects, Ministry of Defense
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Frequently Asked Questions

Still have questions? You can reach out to the team.
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Is Clevy OnDemand for SME or Enterprise?

Clevy OnDemand can be used by SMEs and Enterprises alike, with adapted offers depending on size and needs. While Clevy as a software provider comes from the Enterprise world, we have made our mission to bring all companies, no matter their size or development stage, enterprise-grade solutions, on-demand, and now have a portfolio of customers ranging from 10 to more than 100k employees.

Is Clevy OnDemand industry specific?

Clevy OnDemand is useful for any kind of industry, from service-oriented industries like the finance sector to retail or industrial companies. Clevy OnDemand aims to help companies improve their HR processes and Employee Experience at scale. Our Self Service interfaces can be used on any device and are aimed at white and blue-collars alike.

I have less than 50 employees. Is Clevy OnDemand still useful for me?

If you believe you could improve the way you process your employee's requests, automate some of your HR workflows and simplify access to your Employee ecosystem, then Clevy OnDemand is most probably a good solution for you, regardless of the size of your company. Clevy OnDemand starts at 19€ per month for small companies; Try it out!